Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources that we make available on our site. As appropriate, Users may be asked for their name, email address, mailing address, phone number, and credit card information.
Users may, however, visit our site anonymously
We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.
Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our site. Such information may include the browser name, the type of computer and technical information about users’ means of connection to our site such as the operating system, the Internet service provider utilized and other similar information.
Web browser cookies
How we use collected information
Simply Laundry collects and uses users’ personal information for the following purposes:
To process transactions - We may use the information users provide about themselves when placing an order only to service the placed order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails - The email address users provide for order processing will only be used to send them information and updates pertaining to their orders. It may also be used to respond to their inquiries and/or other requests or questions. If a user decides to opt-in to our mailing list, he/she will receive emails that may include company news, updates, related product or service information, etc. If at any time the user wishes to unsubscribe from receiving future emails, he/she may do so through the detailed unsubscribe instructions mentioned at the bottom of each email. Alternatively, users may also contact us via our site to unsubscribe.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing of Personal Information with Third Parties
We do not share your personal information with any third parties.
Your acceptance of these terms
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
By placing your items with Simply Laundry, you agree to the following terms and conditions:
Minimum Order Size
Minimum order amount is $20. If either a wash & fold, or dry clean order minimum level is not reached, Simply Laundry will apply a charge for the minimum order amount.
Placed orders not dropped off
Placed orders not available for driver pick-up within the chosen time-slot will incur a $10 ‘placed but unavailable’ charge added to the respective user account. To avoid this charge, kindly ensure that placed orders are made available for driver pick-up in the selected time-slot.
Simply Laundry exercises the utmost care in cleaning and processing garments entrusted to us and use such processes, which in our opinion are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. Simply Laundry’s liability with respect to any damaged items shall not exceed ten times our charge for cleaning the respective garment regardless of brand/condition. Any damaged items must be reported and returned to Simply Laundry for inspection within 5 business days.
Any lost items must be reported within 5 business days. Simply Laundry makes its best reasonable effort to track every item that we process and will review all lost items claims on a case-by-case basis. For any items that are determined to be lost by Simply Laundry, customers will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten times our charge for cleaning the respective garment regardless of brand/condition.
Simply Laundry strives hard to check items accidentally left in the garments given for laundry/Dry Cleaning. However, it is not responsible for loose items such as jewelry, watches, cash, detachable buttons, cuff-links, belts, brooches, strings, laces, hoods or loose items on garments, etc. We request customers to ensure that they check such items and remove them from the pockets of their garments before giving them for servicing. Simply Laundry is on no way responsible for damages caused to the garments due to presence of any aforementioned items in their pockets.
Any personal property placed in a Simply Laundry bag that appears to have value will be removed by Simply Laundry and stored for 30 days. The respective customer will be informed regarding it. If items are unclaimed after 30 days, all property will be donated to local registered charity.
Service days and turnaround time vary by location. Simply Laundry will make its best reasonable effort to return clothes within 48 to 72 hours of drop-off. However, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service. Our shoe service takes 3 - 5 days in most cases.
All prices in CAD. In any discrepancy between printed and online pricing, the online posted pricing will be applied.
Repairs & Alterations
All repairs and/or alterations to clothing requested by clients valued at $30 or less, after discounts and before taxes will be performed without secondary authorization. For repairs and/or alterations above this value, an email will be sent to the account holder and services will not be performed prior to receipt of his/her written approval.
Discounts, Special Pricing & Coupons
Discounts, special pricing and coupons cannot be combined. Only one will be applied per order unless specifically stated in writing by Simply Laundry. If two are available and not combined, the greater percentage discount listed of the two will be applied to the order. No discounts will apply to hotel customers.
Each account holder is given a referral code (in format CRXXXXX). Referral codes are to be used to refer new clients to the service and to provide a discount to the referred person. Referral codes are not for use by the referring in their own account e.g. self-use. If an account is found to have used a code in this manner, Simply Laundry will have the right to charge to the account a fee in the same amount as the discount received.
In the case of client cancelling an order(s) after it has been picked up and before the service has started; a service fee of $50 will incur as a "Cancellation Charge" per order type (i.e. Dry Clean, Wash & Fold). No cancellation is permitted if cleaning service has been initiated for the order(s).
"*" Any discounts or offers on first order
For any order that is considered a bulk order or is higher than $200 in value, any offers or discounts wouldn't be applicable to the respective order especially if a price has been negotiated for a bulk order.