Frequently Asked Questions

If you do not find the answer to your question below, feel free to contact us. We are here to help.

How It Works


How do I start?
All you need to do is visit our website and create an account or sign in through Facebook or Google+.

Where shall I drop off my clothes?
Please choose while placing your order if you would like us to pick it up from your doorstep or concierge. We service Apartments, Codos, Businesses and houses. Please place your laundry in a disposable bag and label it with your name and address or if its your second order, then you would have a reusable garment bag from Simply Laundry that you can reuse.

How will I know that my laundry has been picked-up?
Once you place your order, Simply Laundry gets notified that your laundry is ready for pick-up. Our team will swing by to collect it from your concierge or doorstep (as per your chosen option) and we will change the status of your order to "Picked-up" in your account.

How will I know that my laundry has been dry-cleaned and delivered?
Simply Laundry will send you an email or SMS to let you know your clean, fresh laundry is waiting for you with your concierge.

What if I don't have a concierge?
A scheduling system will pop-up and you can schedule for a pickup time from your door step.

My concierge doesn't accept laundry. What shall I do?
While placing your order, please choose a doorstep pickup if your concierge doesnt accept you dropping it off.

My Order


How do I place an order?
To place your first order, simply visit our website and create an account – you also have the option of signing in through Facebook or Google+. Once your account is set up, you can place an order whenever you like by clicking the ‘Clean My Clothes’ tab on our website.

How do I prepare my order for pick up?
After submitting your order, place your dry cleaning or laundry in a bag with your name, address and unit number(If any). Including your name and unit number is only required for your first order, Simply Laundry will return your clothes in a reusable eco-friendly garment bag with a customer identification tag that you can use for future orders.

How can I let you know about specific requests?
If there are any special care instructions not included on the label, you can let us know when placing your order by including your comments in the ‘Special Instructions’ section.

Do I need to count the items in my order?
Absolutely not, counting items is all part of the service. Simply Laundry will take care of that on your behalf.

Is there a minimum order amount?
Yes, the minimum order is $20. If your order is less than $20 before tax, we will charge you the minimum order.

Can I cancel my order?
If you decide to cancel your order, please do so within 24 hours of placing your order either by emailing or calling us, otherwise your order will be processed. If we attempt to pickup and werent able to do so, we will charge you $10 "Unavailable Claim". We dont accept any text messages.

How fast will you process my order?
Turnaround time is usually 48-72 hours, not including Sundays and public holidays. We also provide a rushed service for an additional charge of $20. Rushed Service is currently only offered for Wash and Fold service.

How will I know my order was received?
You will receive an email receipt or confirmation from Simply Laundry within five minutes of placing your order (if you don’t receive an email, please check your spam folder and add to your approved senders list). If you don’t receive an email receipt or confirmation please email

What if I do not receive an email receipt?
Try checking your spam folder. If it's not there, email

Couldn’t place an order?
We recommend using latest versions of IE/Chrome/Firefox/Safari browsers. Also, kindly check if the cookies are enabled and pop-up blockers are disabled. If you are still facing issues in placing an order, you can email us your name, building and unit/house number and service type (Dry cleaning, Wash & Fold) and we can help you in placing your order.

What happens to my laundry bag?
Please place your order in a disposable bag, as Simply Laundry won’t take responsibility of your bags, in case they get misplaced. We deliver your clothes in a reusable Eco-friendly garment bag, which has your personalized name tag for future use. Therefore, please don’t give out clothes in expensive suit covers, hampers or bags.

What if I am not home for scheduled delivery?
If not home, the driver will leave the clothes on your porch or on the handle of your door. Please ensure you are home. It will not be our responsibility once we drop off the clothes.

What happens if driver attempts to pickup and fails?
If an attempt of pickup fails, then the customer is charged a $10 "Unavailable Claim".



What services do you provide?
Simply Laundry provides the following services: Dry Clean, Wash and Fold, Wash and Hang, and Alterations.

What is the difference between Wash&Fold and Wash&Hang?
With the Wash and Fold service, we would wash, dry and fold all your clothes. The Wash and Hang service, we would wash your clothes and hang them to dry (Usually used for sweaters or delicates).

Is your dry cleaning process eco-friendly?
It most certainly is. We apply wet washing to all your dry cleaning items.

Can I add special instructions to my order?
You most certainly can do that. While placing your order, please add any intstructions in the special instructions box and we will adhere to them. We have many customers that prefer we don't use any scented detergents in our washing because of allergies.



What payment methods do you accept?
We accept Visa, MasterCard and Discovery cards.

Are there any hidden fees?
The prices you see on our website are the prices you will pay, there are no hidden fees. We will only include additional charges for items that require special care, such as leather, velvet, or silk.

How can I use my coupon or special offer?
You can use your coupon or voucher number when you place an order. Please note that only one offer can be used per order as long as the code used is still valid and hasnt expired.

Do you have monthly laundry plans?
We most certainly do. Please email us so we can set up your account.

Rewards Program


Do you have a referral program?
Simply Laundry is happy to reward its customers for telling others about our service. To make a referral, simply provide us with your friend’s contact information. Your referral will receive a discount for their first order and you will receive a referral reward once that order is placed. There are no limits to the number of referrals you can make.

Do you offer any points?
We will be introducing a program in 2017 that will accumulate points for our customers.

Do you have a members perks program?
You can log into your account and check out all the perks offered by our partners.

General Questions


Are you open on the weekend?
We most certainly are. Our schedule on the weekend is the following: Saturday from 11am-2pm and Sunday from 7-10pm for pickups and delivery.

Besides cleaning, how else will Simply Laundry care for my clothes?
In addition to cleaning, we perform a thorough inspection of your clothes and ensure any stains, minor repairs, and wrinkles are taken care of. Rest assured, your clothes will be in tip-top condition when we return them to you.

Do you offer hand washing?
We do not currently provide this service. If you would like special care taken during the washing process for delicate items, please leave special instructions when placing your order to have those items washed on ‘gentle’ cycle.

What are your hours of operation?
We provide a 24x7 service; you can drop-off and pick-up your laundry at any time that is convenient for you. Our pick-up and drop off times are 11am-2pm and 7pm-10pm.

What kind of garment bags do you provide?
Each of our customers receives a reusable, eco-friendly garment bag free of charge after placing their first order. This limits the amount of plastic finding its way into landfills and helps us all do our part to protect the environment. If you lose your garment bag, we can provide you with a replacement at cost ($10).

What services do you provide?
We provide Wash and Fold, Wash and Hang, Dry Cleaning and Alterations.

How do I get my first garment bag?
After placing your first order, your clothes will be returned to you in our reusable garment bag. Each garment bag is unique to you and your account; please use it for future orders to identify the order as yours. Do not lend your bag to others as we may mistakenly charge your account. If we notice that your bag is getting worn, we will replace it for you free of charge.

How do you keep my information safe?
We have partnered with for payments. They store on their servers your credit card information and ensure the highest security encryption.
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What is Return/Refund Policy?
Simply Laundry strives to provide the highest quality dry cleaning and laundering services. In the event you are not fully satisfied, please contact us by email at and we will do whatever we can to rectify the situation and earn back your business.

What happens if my laundry is lost or damaged?
If your items are lost, please contact us directly and provide your order number. We will investigate what happened and ensure your satisfaction with the resolution. While we take the utmost care to provide an outstanding customer experience, occasionally things do go wrong and items can go missing or suffer damages. In these rare instances, the following guidelines dictate how customers are reimbursed and compensated for missing or damaged items:

Damaged Items

If an item is damaged through our delivery or cleaning process, we will send your damaged item to a third party clothing repair specialist for assessment and repair.

IIf the item can be successfully repaired, then we will repair it free of charge. If the damage cannot be repaired and was a result of the delivery/cleaning process, then we will assume full responsibility and provide either a replacement (if available), full reimbursement, or credit for use on future orders (subject to the exceptions below).

• Normal wear and tear, which includes slight shrinkage, slight fading, thinning of fabric, small rips or tears from repeated laundering, and color discoloration due to deodorant, perfumes or colognes.

If the item(s) in question were damaged due to “normal wear and tear”, then we will not provide compensation for the item(s).

Occasionally, vendors will return items unwashed as further washing or dry cleaning may result in possible or further damage. Should this be the case for one of your item(s), you will not be charged for the garment(s) in question.

Is Simply Laundry in my region?
There is a map on our homepage whereby you can enter your postal code and can identify if we service your region or not.

Can you recycle my hangers?
Absolutely. If you wish to recycle your hangers, please place them inside your garment bag on your next order.

Does your laundering process address customers with sensitive skin?
We address any and all concerns with regards to how your clothes are laundered, including adjustments for those with sensitive skin. If your order requires special treatment, simply fill out the details in the ‘Special Instructions For Your Order’ section.

What is the difference between Wash and Fold and Laundered shirt?
For all of your laundered shirts, they get pressed. Wash and Fold is just washing, drying and neatly folding your clothes for you.

How much laundry is 10lbs?
10lbs is approximately one week worth of your laundry.